Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian owners rating the brand highest overall against other robot vacuums on the market.
The result rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used in the previous three years across seven categories: overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use, and value for money. Roborock finished first and was the only brand in the category to record five stars in every one of those areas.
Company ties the result to its customer feedback loop
Danni Li, marketing lead at Roborock, said the company was honoured by the award and described its measure of success as the extent to which it can cut the complexity out of daily chores and free customers to spend time on what they enjoy. Li said consumer focus is a core value at the business and that its research and development team leans on real owner feedback — what users like, what they dislike, what slows them down at home and what they wish the products offered — to shape what comes next. She said the recognition is particularly meaningful because it was decided by people who actually use robot vacuums.
Two roller-mop models launched in Australia
Roborock has recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system. According to Roborock, the system tackles sticky messes and spills with 16 pressurised clean water outlets that spread water across the roller, a roller rotation speed of 240RPM and 2.5 times downward mopping pressure, plus a pressurised 100ºC fresh-water wash that cleans the roller and is claimed to remove 99% of bacteria.
Flagship specification
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa of suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and different types of mess so the clean can be adjusted accordingly. The DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair tangling rate, while the RockDock base station provides 100ºC pressurised mop washing and automated detergent dispensing.
Pet-oriented cleaning
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums available. It is powered by 35,000Pa HyperForce suction and the same SpiraFlow 2.0 system. For households with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow for a more precise clean with limited manual intervention, and the unit lifts its roller mop by up to 15mm when it detects carpet, with an Automatic Roller Shield intended to keep carpets dry.
The Canstar ranking reflects owner ratings of robot vacuums used over the previous three years, while the suction, mopping and hair pick-up figures for the Saros 20 Flow and Qrevo Edge 2 Flow are specifications stated by the manufacturer for the newly launched models.